GrandHotel Privacy Policy

Welcome to Grand Hotel Online Casino. We understand that your personal information is valuable, and we are fully committed to protecting it whenever you use our website, mobile app, or downloadable client. This privacy policy explains what data we collect, why we collect it, how we use it, and the rights you have regarding your personal information when you play with us.

Who We Are

At GrandHotel, we are operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. We hold a licence issued by the Kahnawake Gaming Commission, Canada (licence 00972), and we are eCOGRA certified, meaning our payout percentages are reviewed by independent auditors. Our Grand Hotel platform has served players internationally and across Canada since 2001, and we take our regulatory obligations seriously, including strict data protection standards.

Information We Collect

When you create an account or use our services, we collect several categories of personal data. Whether you access us through a Grand Hotel casino login, our downloadable client, or our mobile browser, we gather information necessary to verify your identity, process transactions, and provide a secure gaming environment.

• We collect registration details such as your name, date of birth, address, email, and phone number when you complete grand hotel register procedures
• We gather financial information, including deposit and withdrawal details, when you use methods like Mastercard, credit and debit cards, bank transfers, prepaid vouchers, e-wallets, or Interac
• We record gameplay activity, including bets placed, game history, and session duration, across slots, roulette, blackjack, baccarat, video poker, and live dealer tables
• We store technical data such as your IP address, browser type, device information, and login timestamps whenever you use grandhotel login credentials
• We may request identity documentation to satisfy regulatory requirements and to confirm you meet the minimum age of 19

How We Use Your Information

Our GrandHotel team uses the information we collect for several legitimate purposes. We process your data to manage your account, verify your identity, prevent fraud, and comply with licensing obligations under the Kahnawake Gaming Commission. We also use your information to process deposits and withdrawals, calculate loyalty points under our Casino Rewards Loyalty Program, and administer promotions such as VIP Lucky Jackpots and the Time Of Your Life Sweepstakes.

We at GrandHotel also use your contact details to send you relevant communications, including updates on your grandhotel bonus eligibility, welcome offers, and account notifications. You may opt out of marketing communications at any time while still receiving essential account-related messages.

Use of the Mobile App

If you download our grandhotel app or access grand hotel casino app features through your mobile browser, we collect device identifiers and usage statistics to optimize performance and troubleshoot technical issues. Our Grand Hotel Casino app functions across desktop, mobile, and downloadable client versions, and the same privacy protections apply regardless of the platform you choose.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, keep you logged in during your session, and analyze how visitors interact with grand hotel online casino pages. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality, including your ability to complete a grand hotel casino login smoothly.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with the following categories of recipients where necessary:

• We share information with payment processors handling deposits and withdrawals, including Visa OCT, Skrill, direct bank transfer providers, and CAD EFT/eCheque services
• We disclose data to regulatory bodies, including the Kahnawake Gaming Commission, when required by law or licensing conditions
• We work with independent auditors, such as eCOGRA, to verify payout percentages and fair gaming practices
• We may share information with fraud prevention and identity verification services to confirm your eligibility to play
• We provide data to our game providers, including Games Global and Pragmatic Play, where necessary for gameplay functionality

Data Security

Our Grand Hotel platform employs industry-standard security measures, including encryption protocols, to protect your personal and financial information from unauthorized access. We restrict internal access to your data to employees and partners who need it to perform their duties. While we implement robust safeguards, no online system is entirely immune to risk, and we encourage you to use strong passwords and safeguard your grandhotel casino login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including regulatory record-keeping obligations. Transaction records related to your grand hotel deposit and grand hotel withdrawal activity may be retained for extended periods to comply with anti-money laundering and licensing requirements, even after you close your account.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We aim to respect these rights wherever applicable.

• You have the right to request access to the personal information we hold about you
• You may request corrections to inaccurate or outdated information in your account
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain uses of your data, such as marketing communications
• You can withdraw consent for optional data processing activities at any time

To exercise any of these rights, please contact our support team through the details provided below.

Responsible Gambling and Age Verification

We at GrandHotel require all players to be at least 19 years of age. As part of our verification process, we collect and review identification documents to confirm eligibility. You alone remain responsible for ensuring that online gambling is legal in your country or jurisdiction of residence, and we disclaim liability for any breach of local, national, or state laws resulting from your use of our services.

International Data Transfers

Because we serve international and Canadian markets, your data may be processed in jurisdictions outside your country of residence. Choose Grand Hotel, and we ensure that any cross-border transfer of your information is handled with appropriate safeguards consistent with our licensing obligations.

Children's Privacy

Our services are not intended for individuals under 19 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered data from an underage individual, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or licensing conditions. Any updates will be posted on this page, and we encourage you to review our grand hotel review of privacy practices regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or need assistance with your grandhotel withdrawal or account, please reach out to our support team. We offer live chat support 24/7, and email inquiries sent to support@crhelpdesk.com are answered within 48 hours. Our GrandHotel support staff communicates in English and is available to address any privacy-related concerns you may have.