GrandHotel Cookies Policy

We at Grand Hotel value your privacy and want you to understand exactly how cookies and similar tracking technologies are used across our website and mobile platforms. This Cookies Policy explains what cookies are, why we use them, and how you can manage your preferences when you visit grand hotel online casino or use our mobile applications. By continuing to browse our site, you agree to the use of cookies as described in this policy.

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow us to recognise your device, remember your preferences, and improve your overall experience while playing at GrandHotel. Cookies do not harm your device and cannot access other files stored on it. We use cookies for a variety of purposes, including enabling core site functionality, remembering your login details for a faster grand hotel casino login, and analysing how our services are used.

Why We Use Cookies

Our GrandHotel platform relies on cookies to deliver a smooth, secure, and personalised gaming experience. Without cookies, certain features of the grand hotel casino app and website would not function properly. We use cookies to:

• Keep you securely signed in during your GrandHotel login session
• Remember your language, currency, and display preferences
• Enable faster access to your account through grand hotel login credentials
• Track gameplay activity to support our loyalty program and VIP rewards
• Detect and prevent fraudulent activity or unauthorised access
• Analyse traffic patterns to improve our grand hotel online casino services
• Deliver relevant promotional content, including bonus offers and a grand hotel promo code where applicable

Types of Cookies We Use

We categorise the cookies used on our site into the following groups. Each type serves a distinct purpose in how we operate GrandHotel and how we interact with you as a player.

Essential Cookies

These cookies are strictly necessary for our website and grandhotel app to function correctly. They allow you to navigate the site, log in securely, and access your account. Without these cookies, services such as deposits, withdrawals, and gameplay could not be provided. We do not require your consent to use essential cookies, as they are fundamental to the operation of our services.

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our grandhotel casino platform. These cookies collect information such as which pages are visited most often, how long you stay on our site, and whether you encounter any errors. This data helps us identify improvements and ensures that our grand hotel casino app continues to run efficiently across all devices.

Functionality Cookies

Functionality cookies remember choices you make, such as your preferred currency, language, or login information, so we can provide a more personalised experience. These cookies also support features like remembering whether you have previously claimed a grandhotel bonus code or interacted with a specific promotion.

Advertising and Targeting Cookies

We work with third-party partners to deliver advertisements that may be relevant to your interests, including offers related to a grandhotel no deposit bonus or grandhotel free spins. These cookies track your browsing habits across websites and help us measure the effectiveness of our marketing campaigns. We do not sell your personal data to advertisers, but these third parties may set cookies on your device when you interact with our promotional content.

Third-Party Cookies

Some cookies on our site are placed by third-party service providers, such as payment processors, analytics companies, and marketing partners. These third parties may use cookies to collect information about your visits to our site and other websites in order to provide targeted advertisements. We do not control these third-party cookies directly, and we encourage you to review the privacy and cookie policies of these providers for further information.

Cookies and Our Mobile App

Our GrandHotel app uses similar tracking technologies to those found on our website, including device identifiers and local storage, to remember your preferences and secure your account. When you download and use the grand hotel app, you agree to the use of these technologies as outlined in this policy. We may also use push notifications to inform you about new promotions, though you can disable these at any time through your device settings.

How We Use Cookies for Account Security

Protecting your account is a priority for us. Cookies help verify your identity each time you complete a grandhotel casino login, reducing the risk of unauthorised access. We also use cookies to monitor unusual account activity, which supports our broader responsible gambling and fraud prevention measures. This is particularly important given the regulatory requirements under our licence with the Kahnawake Gaming Commission.

Managing Your Cookie Preferences

You have the right to accept, reject, or delete cookies at any time. Most web browsers allow you to control cookies through their settings menu. You can typically:

• View which cookies have been set on your device and delete them individually
• Block third-party cookies while still allowing essential cookies
• Block all cookies from being set, though this may affect your ability to use certain features of our grand hotel casino services
• Delete all cookies when you close your browser

Please note that if you choose to disable essential cookies, you may be unable to complete your grand hotel casino login, access your account, or use certain features of our platform. We recommend keeping essential and functionality cookies enabled to ensure the best possible experience when you register or continue to grand hotel register for an account.

Consent and Updates to This Policy

When you first visit our website, we will ask you to confirm your cookie preferences through a consent banner. You may change these preferences at any time by adjusting your browser settings or contacting our support team. We may update this Cookies Policy periodically to reflect changes in technology, legal requirements, or our own business practices. Any updates will be posted on this page, and we encourage you to review this policy regularly.

Data Collected Through Cookies

The information collected through cookies may include your IP address, browser type, device information, pages visited, time spent on our site, and referral source. We treat this data in accordance with our Privacy Policy and applicable data protection laws. We never use cookies to collect sensitive personal information without your explicit consent.

Contact Us

If you have any questions about how we use cookies, or if you would like more information about your grand hotel withdrawal, grandhotel deposit process, or account settings, please reach out to our support team. We are available via LiveChat 24/7, and our email queries are answered within 48 hours at support@crhelpdesk.com. We are committed to being transparent about how we collect and use your data across all our services, including our grand hotel live casino, slots, and table games.